AI receptionist · Home services
An AI receptionist for HVAC and home services that answers on your busiest day.
An AI receptionist for a home services business is a voice agent that answers the calls your crew cannot reach, captures the job, the address and how to get in, and hands dispatch a record it can act on.
Plumbing, HVAC, electrical, roofing. It answers the fortieth call of a cold snap the same way it answered the first, finds out what is wrong and where, and puts the job in front of whoever is dispatching before the caller has finished mopping.
Consulting first
A receptionist is the most common place a trade starts, not the only one. The audit comes first: where your revenue is created and where it is lost. For most outfits that is the storm-day overflow and the quote that never got followed up, and those are two different systems.
What the audit is →The problem
The first cold snap is a five-alarm day for the phone.
Demand in the trades does not arrive evenly. A cold snap, a heatwave, a freeze, a storm, and every phone in the county rings at once. That is the day your year is made, and it is also the day every technician you have, yourself included, is under a house or on a roof with both hands full.
The rest of the year is quieter but the shape is the same. Somebody standing in three inches of water does not leave a voicemail and wait for a callback. They work down the search results until a person picks up, and the job belongs to whoever that was.
The script
The questions dispatch needs, asked while the caller is still in front of the problem.
- 01
What is happening
No heat, no hot water, water where there should not be any, a breaker that will not stay on. In the caller's words, because most people cannot name the part.
- 02
The address, and how to get in
Street, unit, gate code, where to park, whether there is a dog. The details that decide whether a technician arrives or circles the block.
- 03
Is it an emergency, by your definition
You write the list: no heat with a baby in the house, gas, water still running, anything electrical and smoking. The agent matches your list and puts a person on.
- 04
Whose job it is
Which trade, which crew, and whether this is a new customer, a repeat visit or a warranty call. Those three get handled differently and should not land looking identical.
- 05
When they can actually be home
The windows that genuinely work for them, so dispatch is not a second phone call. Most callers offer a far wider window than you would expect, if somebody asks properly.
- 06
Anything you ask today
The script is yours. What you already ask goes in, and anything that wastes a caller's time comes out.
The recording
Hear one.
A real inbound call, recorded with consent, from the one industry where we have permission to publish one. Listen to how the agent handles a caller, not to what it is booking.
The recording above is a detailing client, which is where we have written permission to publish a call. The shape is one a trade would recognise immediately: somebody rings about a job, the agent finds out what and where, and hands over a record a person can act on without calling back to ask basics.
The limits
What it will and will not do.
It does not quote a repair and it does not promise a technician by a specific hour. Both are how a good job turns into a complaint, and neither can be judged over a phone. It can state your callout or diagnostic fee when you have given it one, capture everything dispatch needs, book into the windows you allow, and put a person on the moment a call matches your emergency list. What it may say about price and timing is written down before it answers a single call.
The full processWhat changes
What is different once it runs.
The spike stops costing you jobs.
On the day everybody rings at once, every call still gets answered and every job still gets a record, instead of the overflow going to voicemail.
Dispatch starts with what it needs.
Address, access, trade and urgency are already in the record, so the callback is about scheduling rather than starting over.
Nights and weekends get triaged your way.
Real emergencies wake somebody. Everything else is booked for the morning, which means fewer callouts that did not need to happen.
The van keeps its number.
Your line, your recordings, your system. Nothing changes on the truck, the cards or the Google listing.
FAQ
Questions the trades ask.
01How is this different from other AI agencies?
Most agencies sell from a fixed list of AI services, so the answer is decided before anyone looks at your business. JDAI.Solutions starts with an audit: where revenue is created, where it is lost, and which of those gaps a system can close. We then build only what can be justified on return, which is why this is consulting rather than a catalogue.
02Does it work with ServiceTitan or Jobber?
ServiceTitan exposes an API and Jobber is built around webhooks, so a call can create a job rather than an email somebody retypes. Housecall Pro sits between the two. Where a native connector does not exist yet, the route is a webhook into whatever automation you already run, which still beats a message sitting in an inbox. You are told which of those you are getting before we quote.
03Can it quote a price?
It can state a callout or diagnostic fee if you give it one. It will not quote a repair, because nobody can price work they have not seen, and a number said on the phone is a number the customer will hold you to. It captures the job and promises a callback instead.
04What happens on a real emergency?
It matches the list you wrote rather than using its own judgement, and anything on that list stops the call and puts a person on immediately. If somebody describes gas or something electrical that is smoking, they are told to leave and call the emergency number.
05Will it hold up during a storm rush?
That is the point of it. It does not queue, it does not get tired, and it takes the fortieth call of the hour the way it took the first. The calls you cannot reach are exactly the ones it exists for.
06How long until it is answering our phone?
A single line pilots on real calls within a week of the audit. The emergency list and the pricing rules get agreed first, because those are the two things that cause trouble if they are wrong.
Cost
What drives the quote.
Pricing is not published. Every engagement gets a fixed quote after the audit. These are the things that move it.
- Call volume, and how much of it is seasonal spike rather than steady.
- Whether it books into your field service software, and whether that is an API, a webhook or neither.
- How many trades and crews the routing has to cover.
- Whether it handles after-hours emergencies, and what it may say about callout fees.
Where else it runs
Home services is one of many. Medical, dental and legal practices run the same pattern under much stricter rules, and auto detailing runs it with the same ones you have. So do niches too small to register a search volume, from mobile carpet cleaning to veterinary clinics. What changes is the questions and what the agent may promise. The missed calls are the constant.
Next step
Your next system starts with twenty minutes.
A complimentary audit, run by an engineer. A fixed quote before anything is built. The audit is yours to keep, whichever way you decide.
- Reply within one business day
- You talk to an engineer, not a sales team
- Code and accounts stay yours