Process
Audit first. Pilot before build. You own everything.
Five stages, each with a go / no-go. The model is designed so that you never commit to a full build before you have seen evidence.
Audit
We trace the whole operation, from first enquiry to finished job, and measure where it leaks. Numbers, not opinions.
- End-to-end process map
- Baseline metrics
- Ranked list of fixes with expected impact
You get: A written audit you own, whether or not you continue.
Pilot
The smallest system that proves the fix, on real traffic. One phone line, one form, one workflow.
- Working pilot in your accounts
- Transcripts and logs
- Go / no-go against the baseline
You get: Evidence before you commit to the full build.
Build
The full system, built in your own accounts and repositories. Reviewed weekly, demoed as it grows.
- Production system
- Documentation and handover
- Security and consent review
You get: Code and accounts you own outright.
Launch
Cutover with a rollback plan. We watch the first days of real use next to you.
- Cutover checklist
- Monitoring and alerts
- Staff walkthrough
You get: A launch that nobody notices, except the leads.
Managed scale
We run it, tune it, and extend it as the business changes. Monthly numbers, no surprises.
- Monthly report
- Model and prompt updates
- New workflows as needed
You get: A system that keeps improving instead of decaying.
- 01
Audit
We trace the whole operation, from first enquiry to finished job, and measure where it leaks. Numbers, not opinions.
- 02
Pilot
The smallest system that proves the fix, on real traffic. One phone line, one form, one workflow.
- 03
Build
The full system, built in your own accounts and repositories. Reviewed weekly, demoed as it grows.
- 04
Launch
Cutover with a rollback plan. We watch the first days of real use next to you.
- 05
Managed scale
We run it, tune it, and extend it as the business changes. Monthly numbers, no surprises.
Stage by stage
- STAGE 01
Audit
3–5 days
We trace the whole operation, from first enquiry to finished job, and measure where it leaks. Numbers, not opinions.
Deliverables
- End-to-end process map
- Baseline metrics
- Ranked list of fixes with expected impact
You get: A written audit you own, whether or not you continue.
See what an audit contains → - STAGE 02
Pilot
1 week
The smallest system that proves the fix, on real traffic. One phone line, one form, one workflow.
Deliverables
- Working pilot in your accounts
- Transcripts and logs
- Go / no-go against the baseline
You get: Evidence before you commit to the full build.
- STAGE 03
Build
1–2 weeks
The full system, built in your own accounts and repositories. Reviewed weekly, demoed as it grows.
Deliverables
- Production system
- Documentation and handover
- Security and consent review
You get: Code and accounts you own outright.
- STAGE 04
Launch
2–3 days
Cutover with a rollback plan. We watch the first days of real use next to you.
Deliverables
- Cutover checklist
- Monitoring and alerts
- Staff walkthrough
You get: A launch that nobody notices, except the leads.
- STAGE 05
Managed scale
Ongoing
We run it, tune it, and extend it as the business changes. Monthly numbers, no surprises.
Deliverables
- Monthly report
- Model and prompt updates
- New workflows as needed
You get: A system that keeps improving instead of decaying.
Principles
Nothing is built on a hunch
The audit produces numbers. The pilot tests one fix on real traffic. Only then do we scope the build.
You can stop after any stage
Each stage ends with something you own: the audit document, the pilot system, the production build.
Weekly demos, not status reports
You see the system grow every week in your own accounts, not a slide about it.
Fixed quotes, no hourly meter
The audit sizes the work. The quote is fixed. Scope changes are re-quoted, in writing, before they happen.
Next step
Your next system starts with twenty minutes.
A complimentary audit, run by an engineer. A fixed quote before anything is built. The audit is yours to keep, whichever way you decide.
- Reply within one business day
- You talk to an engineer, not a sales team
- Code and accounts stay yours